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Dear Valued GripX Customer,
We are pleased to announce that GripX Auto Parts is upgrading to a new operating platform in 2026. The rollout will take place in two stages:
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New System Release Plan
Stage 1 – Internal System Launch (January 2026)
GripX will first introduce the new internal operating system across all branches to improve processing speed, accuracy, and service efficiency.
Stage 2 – Client App Launch: GRIPX Connect (from March 2026)
Starting from March 2026, customers will be able to access our new PC based client application GRIPX Connect, where you can:
View live product information and pricing
Check order history
Access and download statements & invoices
Make bill payments directly through the app
Manage your account more efficiently and conveniently
Our team will provide assistance to help you download, install, and set up GRIPX Connect once it officially launches.
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Updated Account Structures & Payment Terms
To ensure smoother processing and clearer account management, we will be updating our account types and payment terms. The key changes are as follows:
1) COD Accounts
All COD invoices must be paid on the day of delivery.
Accepted payment methods: Cash, EFTPOS, Bank Transfer, and Cheque
2) Weekly Accounts
All existing Fortnightly Accounts will be changed to Weekly Accounts.
Weekly cycle: Monday to Sunday.
Statements issued every Monday.
Payments must be made within the following week.
If payment is not received by the second Monday, the account becomes overdue and all outstanding and further invoices will be automatically changed to COD.
3) Monthly Accounts
Follows the calendar month (1st to last day).
Statements issued on the 1st of the next month.
Payments must be completed within that month.
Accounts become overdue from the second following month, with all outstanding and further invoices converted to COD.
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Credit Applications
Customers wishing to upgrade from COD to an account status may submit a credit reference application from our website: https://www.gripx.com.au/registration
New customers must complete one full month of trading before their credit application can be assessed.
These updates are designed to enhance service efficiency, provide clearer structure, and support a smoother overall customer experience as we transition to the new GripX system.
Thank you for your cooperation, understanding, and ongoing support.
Warm regards,
GripX Auto Parts
It's the most wonderful time of the year, and you are the most wonderful part of ours. We'll be here through the holidays to keep you moving. Wishing you a joyful Christmas and prosperous New Year!
GripX Auto Parts families
