2026 New System Launch & Account Terms Update

Dear Valued GripX Customer,

We are pleased to announce that GripX Auto Parts is upgrading to a new operating platform in 2026. The rollout will take place in two stages:

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New System Release Plan

Stage 1 – Internal System Launch (January 2026)

GripX will first introduce the new internal operating system across all branches to improve processing speed, accuracy, and service efficiency.

Stage 2 – Client App Launch: GRIPX Connect (from March 2026)

Starting from March 2026, customers will be able to access our new PC based client application GRIPX Connect, where you can:

• View live product information and pricing

• Check order history

• Access and download statements & invoices

• Make bill payments directly through the app

• Manage your account more efficiently and conveniently

Our team will provide assistance to help you download, install, and set up GRIPX Connect once it officially launches.

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Updated Account Structures & Payment Terms

To ensure smoother processing and clearer account management, we will be updating our account types and payment terms. The key changes are as follows:

1) COD Accounts

• All COD invoices must be paid on the day of delivery.

• Accepted payment methods: Cash, EFTPOS, Bank Transfer, and Cheque

  
  

2) Weekly Accounts

• All existing Fortnightly Accounts will be changed to Weekly Accounts.

• Weekly cycle: Monday to Sunday.

• Statements issued every Monday.

• Payments must be made within the following week.

• If payment is not received by the second Monday, the account becomes overdue and all outstanding and further invoices will be automatically changed to COD.

  
  

3) Monthly Accounts

• Follows the calendar month (1st to last day).

• Statements issued on the 1st of the next month.

• Payments must be completed within that month.

• Accounts become overdue from the second following month, with all outstanding and further invoices converted to COD.

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Credit Applications

Customers wishing to upgrade from COD to an account status may submit a credit reference application from our website: https://www.gripx.com.au/registration

New customers must complete one full month of trading before their credit application can be assessed.

These updates are designed to enhance service efficiency, provide clearer structure, and support a smoother overall customer experience as we transition to the new GripX system.

Thank you for your cooperation, understanding, and ongoing support.

Warm regards,

GripX Auto Parts